Privacy Policy waja33

1 Introduction

Waja33 values the privacy of every individual who uses our platform. As an online casino platform serving users in Malaysia, we understand that your trust is the most valuable asset we are committed to protecting wholeheartedly.

This Privacy Policy details the types of information we collect, the purposes for collection, how we protect it from unauthorized access, and the rights you hold as the owner of your personal data. We comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of processing our members' personal data.

This Policy applies to all information collected through the waja33 website, the waja33 mobile app, customer support channels, and any other platforms operated by waja33. If you have any questions after reading this document, our privacy team is ready to assist.

2 Information We Collect

Waja33 collects two main categories of information — information you provide directly, and information collected automatically when you use our platform.

We do not collect sensitive information such as medical data, political views or religious beliefs unless you provide it voluntarily and it is directly relevant to your use of the platform. Biometric data is not collected through the waja33 platform.

3 How We Use Your Data

Every piece of information we collect is used for specific and lawful purposes. waja33 does not process your personal data for any purpose beyond those stated below without obtaining your additional consent:

• Account management — verifies your identity, activates your account, and enables secure access to the platform.
• Transaction processing — processes deposits, withdrawals, and all financial activities related to your account.
• KYC and legal compliance — meets identity verification and reporting requirements mandated by relevant authorities.
• Platform security — detects and prevents fraud, money laundering, and any suspicious activity.
• Service improvement — analyses usage patterns to improve the user experience and platform performance.
• Service communications — sends important notifications regarding your account, transactions, and security updates.
• Responsible gaming — monitors betting habits to identify early signs of problem gambling and offer appropriate support.
• Marketing and promotions — with your consent only, to send promotional offers and information about new games.

4 Information Sharing

Waja33 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data sharing only occurs in the following limited situations:

• Payment service providers — such as FPX, DuitNow, and e-wallet providers used to process your financial transactions. These providers receive only the data required for payment purposes.
• Game software providers — licensed game providers supplying games on the waja33 platform may receive basic technical data for licence verification purposes.
• Regulatory authorities — waja33 will disclose information to competent authorities when required by law, court order, or official investigation.
• Companies within the group — information may be shared with waja33-affiliated entities for internal management and integrated security purposes.

All third parties that receive data from waja33 are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those specified.

5 Data Encryption and Security

Waja33 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption protects all data transmitted between your device and waja33 servers.
• Encryption of data at rest ensures that information stored in our databases remains unreadable even in the event of a breach.
• Two-factor authentication (2FA) available on all accounts to add an extra layer of protection.
• 24/7 security monitoring detects and responds to any suspicious activity in real time.
• Internal access controls ensures that only authorised personnel may access members' personal data, with every access recorded.
• Regular security audits conducted by independent third parties to verify the effectiveness of our data protection systems.

While we take all reasonable precautions, no system is entirely immune to threats. Should any security incident involving your data occur, waja33 will notify you within 72 hours as required by the PDPA.

6 Cookies and Tracking Technologies

The waja33 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies used:

• Essential cookies — required for core platform functions such as maintaining login sessions and security preferences. These cookies cannot be disabled.
• Performance cookies — collects information about how you use the platform to help us improve the overall user experience.
• Functional cookies — saves your preferences such as language and display settings for a smoother return experience.
• Analytics cookies — anonymised data that helps us understand usage patterns in aggregate.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality and your user experience.

7 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010, you hold several important rights regarding your personal data stored by waja33. waja33 respects and facilitates the exercise of all these rights:

• Right of access — you have the right to request a copy of all personal data we hold about you.
• Right to rectification — you may request that we update or correct any inaccurate or outdated information.
• Right to restriction of processing — under certain circumstances, you may request that we cease processing your data.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to erasure — you may request deletion of your data, subject to applicable legal retention obligations.
• Right to data portability — you have the right to receive a copy of your data in a machine-readable format.

To exercise any of the above rights, please contact the waja33 support team via live chat on the platform or submit a written request to us. We will process your request within 14 business days.

8 Data Retention and Deletion

Waja33 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

• Active account data — retained for the duration your account is active and for 7 years after account closure for financial compliance purposes.
• Transaction records — retained for a minimum of 7 years as required by Malaysian financial laws.
• Support communication log — retained for 2 years for reference and quality control purposes.
• Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.

Upon expiry of the stipulated retention period, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

9 Children's Privacy

The waja33 platform is not intended for individuals under the age of 18. We do not knowingly collect or retain personal information from children or minors below the stipulated age limit.

10 Privacy Policy Amendments

Waja33 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, technology, or our business practices. Members will be notified of any significant amendments via in-platform notifications or email at least 14 days before they take effect.

The "Updated" date shown at the top of this page reflects the date the latest amendment was made. Your continued use of the waja33 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

11 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact the waja33 Data Protection Officer through the following channels:

• Live chat on the waja33 platform — available 24 hours a day, 7 days a week.
• Email our privacy team at [email protected].
• Via the page FAQ for privacy-related frequently asked questions.

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex data rights requests, the processing period is up to 14 business days. We will notify you if additional time is required and provide a realistic estimated completion timeframe.